Support
We are here if something is not working the way you expect.
Last updated November 16, 2026 · Applies to the Solacely website and the Solacely app
About Solacely
Solacely offers free tarot, Lenormand and I Ching readings for reflection, along with a library of card and hexagram meanings. The Solacely app keeps your readings and journal on your iPhone.
Contact us
Email hi@solacely.org. It helps if you include:
- Whether you were on the website or in the app.
- Your device and browser, or your iOS version (Settings → General → About).
- The app version, shown in the app’s settings or on the App Store listing.
- What happened, and a screenshot if you can.
We aim to reply within a few business days.
Common questions
Are the cards really random?
Yes. Every deck is shuffled with your device’s cryptographic random number generator, and the cards you pick are the cards you get. I Ching coins are tossed the same way.
Why did I get a reversed card?
In tarot, about one card in three comes up upside down, as it would in a shuffled physical deck. A reversed card keeps its theme, with the energy blocked, turned inward or delayed. You can switch reversals off before you choose your cards.
Can I get the same reading back?
On the website, readings are not stored anywhere, so take a screenshot if you want to keep one. In the app, you can save readings to your journal on your device.
Updates and reinstalling
Install the latest version of the app from the App Store. If something behaves oddly, force quit Solacely and open it again, or restart your device. Uninstalling the app removes the readings and journal entries stored on that device.